Questions and answers
Answers about the systems we install and the support that comes with them.
Video surveillance
Can I watch my cameras from my phone?
Yes. The Dividia NVR, Cloud NVR and Eagle Eye show live and recorded video on phones, tablets and computers.
Can you use the cameras I already have?
Often, yes. The Dividia NVR works with ONVIF and RTSP cameras. We check your cameras during the site assessment.
How long is video kept?
It depends on the number of cameras, the recording settings and the storage. A Dividia NVR records to its own drives, with larger drives available. Eagle Eye keeps 30 days or more in the cloud. We size the storage for the number of days you need.
Can I see several locations at once?
Yes. Cloud NVR views can mix cameras from different sites, and the Dividia Enterprise Viewer shows cameras from many Dividia NVRs in one window.
Access control
Can I unlock a door from my phone?
Yes, with Brivo: doors, schedules and users are managed in the Brivo app and web portal. A video intercom also lets you see the visitor and open the door from your phone.
Can access events show the video?
Yes. Brivo works with Eagle Eye cameras, so each entry shows who badged in, when, and what the camera recorded.
Can I keep my current card readers?
Sometimes. It depends on the readers and the system you choose. We check them during the site assessment.
Brivo or FocalPoint?
Brivo is managed in the cloud from any browser or phone. FocalPoint runs on site for security staff who manage access themselves. We recommend one after the free site assessment.
Alarms
Who monitors my alarm?
COPS, a professional central station. When an alarm goes off, COPS contacts the people on your list.
Can I control my alarm from my phone?
Yes. With the Alarm.com app you arm and disarm, get alerts, and run lights, locks and thermostats if they are installed.
Do you install alarms for homes?
Yes. See home security.
How much does monitoring cost?
Monitoring is a monthly plan for homes and businesses. Contact sales for current pricing.
Support
How do I get help?
Call (866) 348-4342, Monday to Friday, 8 AM to 5 PM Central Time, or start a remote help session. Support →
Is phone support included?
Yes. All clients get telephone support for Dividia equipment. Maintenance plan clients get priority access. Maintenance plan →
Still have a question?
Call us or send a request, and the team that supports your system answers.